Marketing trainee

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DANA ALHAJ DAOUD WORK EXPERINCE CONTACT ABOUT ME AIRPORT SERVICES SENIOR OFFICER Seeking a challenging opportunity to enhance my knowledge and skills, and enrich my experience. Dana.nafish@gmail.com Jordan/Amman +962- 797847321 30-04-1992 +962- 777727799 NATIONALITY Jordanian Royal Jordanian Airline | May 2022 - Oct 2022 CUTOMER SUPPORT SPECIALIST KAIT Solutions | Dec 2020 - Dec 2021 Checking booking information against flights information Tracking baggage arrival for transfer passengers Running Profile checks and compliance with travel restrictions requirements, documentation compliance, and ensuring a smooth travel experience by listing required services to passengers, families, and groups, and aiding throughout the journey. boarding passengers, ensuring that flights depart on time and passengers have a positive experience. Checking cabin bags to ensure compliance with the airlines’ regulations, coordinate and communicate with other departments to ensure a smooth and efficient boarding. Paying attention to details, while working in a fast-paced environment. PAX handling , effectively managing and responding to any issues or challenges that arise during the boarding and check in process and contributing to the overall success of the company's operations, by providing passengers with a positive travel experience and promoting customer satisfaction Dangerous goods knowledge, able to ensure that all cargo and baggage and carry-on baggage air travel safe and properly handled and transported safely. Responsible for building the Help Center and Knowledge Base for customers, by testing the system for creating how-to articles, and frequently asked questions to guide the customer on how to use the system efficiently and adding/creating how to Videos. Providing assistance to customers by responding to their inquiries and resolving any issues they had, through emails Conducting demo training for new users, to explain shоwthe entire system and guiding them on how to use the system features. Contributing to the planning and implementation of strategies that improved the overall experience of customers. Involved in testing the system, and reporting any bugs found to the QA department. Creating simulations for a student assessment software , that analyzes students' results, performance, and general challenges within the learning system. In charge of handling chat and email communication with customers, by utilizing Helpscout to efficiently manage customer support requests. Managed Passengers Check-in & Boarding Process: DATE OF BIRTH DANA ALHAJ DAOUD CONTACT ABOUT ME CABIN CREW SCHOOL EXAM INVIGILATOR – IELTS INVIGILATOR Seeking a challenging opportunity to enhance my knowledge and skills, and enrich my experience. Dana.nafish@gmail.com Jordan/Amman +962- 797847321 30-04-1992 +962- 777727799 NATIONALITY Jordanian Royal Jordanian Airline | Feb 2015 - Aug 2018 British Council | Mar 2020 - Dec 2021 /FREELANCE Responsible for various tasks related to the safety and security of the aircraft and its passengers. primary role involved handling passengers, ensuring their comfort and safety throughout the flight. Understanding of aircraft safety and security protocols, ensuring that all procedures were followed before, during, and after each flight. Knowledge of dangerous goods and how to handle items in case of spillage, ensuring that no hazardous items are allowed on board, and equipped with survival knowledge and safety equipment in case of emergency situations. Dedication to safety and security was paramount in ensuring that all passengers and crew members were well taken care of during each flight. Ensured that the exams were conducted in a secure and organized manner. Greeting and registering the examinees, ensuring that they were properly identified and authorized to take the exam. Prepared the exam venues, making sure that the room was set up correctly and all necessary materials were available. Invigilate, ensuring that no misconducts took place. also assist the examinees with any issues or questions they had during the exam. Child protection knowledge, which enabled me to ensure that the welfare and safety of young examinees were properly protected. Managed Passengers Check-in & Boarding Process: DATE OF BIRTH DANA ALHAJ DAOUD EDUCATION CONTACT ABOUT ME BACHELOR VISUAL ART PAINTING PAINTING WORKSHOP - ITALY Seeking a challenging opportunity to enhance my knowledge and skills, and enrich my experience. Dana.nafish@gmail.com Jordan/Amman +962- 797847321 30-04-1992 +962- 777727799 NATIONALITY Jordanian The University Of Jordan | 2015 Accademia di Belle Arti di Roma | 2015 LANGUAGES VOLUNTEERING ORGANISATIONAL SKILLS DIGITAL SKILLS ENGLISH | LISTENING: C1, READING: C 1, WRITING: C1, SPOKEN PRODUCTION: C 1, SPOKEN INTERACTION: C1. SPANISH | LISTENING: B1, READING: B 1, WRITING: B1, SPOKEN PRODUCTION: B 1, SPOKEN INTERACTION: B1.. ARABIC | NATIVE Wall painting and art workshops - Save the Children Member in the Cicassian Charity Assosiation Volunteered as an Asher - Al Jeel Jadeed Member of Al-Ahli club and participated in sevral concerts and social activities in Jordan Russia Turkey Eygpt Customer Service First Aid Effective Communication Aircraft Safety and Security Graphic designing & Printing Microsoft office Photoshop Helpscout illustrator Outlook DATE OF BIRTH